1. Who We Are

Symolem (trading as Symolem Limited) is the data controller responsible for your personal data. We are registered in England & Wales.

Registered address: PSP Innovation Centre, Porton Down Science Park, Salisbury, Wiltshire, SP4 0JQ

Contact email: privacy@symolem.com

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: Name, job title, company name.
  • Contact data: Email address, phone number.
  • Technical data: IP address, browser type and version, time zone, operating system and platform, and other technology on the devices you use to access this website.
  • Usage data: Information about how you use our website and services.
  • Marketing data: Your preferences in receiving communications from us.

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions: When you fill in forms, book a consultation, download a guide, or correspond with us by email.
  • Automated technologies: As you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies.
  • Third parties: We may receive data from analytics providers (such as Google Analytics), advertising networks, and search information providers.

4. How We Use Your Data

We use your personal data for the following purposes, based on the legal bases indicated:

  • To provide our services: Including scheduling consultations, delivering advisory reports, and responding to enquiries. (Contractual necessity)
  • To improve our website: Analysing usage patterns to enhance user experience. (Legitimate interest)
  • To send relevant communications: Including guides, insights, and regulatory updates, only where you have opted in. (Consent)
  • To comply with legal obligations: Including regulatory and tax requirements. (Legal obligation)

5. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. We use the following types of cookies:

  • Essential cookies: Required for the website to function. These cannot be switched off.
  • Analytics cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
  • Marketing cookies: Used to track visitors across websites to allow the display of relevant and engaging advertisements.

You can manage your cookie preferences at any time using the cookie consent banner on our website.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers: Including hosting, email, scheduling, and analytics platforms that process data on our behalf.
  • Professional advisers: Including lawyers, auditors, and insurers where necessary.
  • Regulatory bodies: Where required by law or regulation.

7. International Transfers

Some of our service providers are based outside the UK and EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office and the European Commission.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact and consultation data is typically retained for 3 years after the last interaction unless a longer retention period is required by law.

9. Your Rights

Under data protection law, you have the right to:

  • Access your personal data (commonly known as a "subject access request").
  • Rectify inaccurate or incomplete data.
  • Erase your personal data in certain circumstances.
  • Restrict processing of your data.
  • Object to processing based on legitimate interests or direct marketing.
  • Data portability: Receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@symolem.com.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.